We are an independent music company specializing in vocal music with an emphasis on vocal harmony. We carry a wide selection of material of interest to singers including arrangements, instructional material, CD recordings and DVDs.

The company is privately owned and is based in Marin County, California where we have been in the same warehouse and office for almost 20 years. We are not a large company nor are specialized indie music company like us known for being lucrative but we love vocal music and enjoy helping distribute the work of the many talented independent singing groups around the world.

We have many repeat customers and enjoy seeing many of them at the many conventions and a cappella concerts we regularly attend. We know our merchandise very well and are always happy to answer questions or give recommendations. We also try very hard to provide the best possible customer service and to get your orders to you in a timely manner.

The Primarily A Cappella was established in 1993 as a mail order catalog, and our web site, www.singers.com, was first registered in 1996. Our affiliate company, the Harmony Sweepstakes A Cappella Festival of which we are the producers, started back in 1984 and we have been involved in a cappella for over three decades and counting. We are the original music company to specialize in a cappella music.

We host Real Audio and mp3 files of selected tracks from many of our CD’s, which can be found with the tracklists and CD reviews. To listen, click on any bolded and underlined song title with contrasting color text, which will launch your web music player application. If you don’t have Real Player, go to RealAudio, which will provide you with a free download.

Ordering is easy – whether through our secure web site, mail, fax, or by speaking to one of our knowledgeable customer service representatives. Here’s how:

Through our website's shopping cart: click on the “add to cart” button that appears by the code of each item on our site and follow the instructions

U.S. Mail: send the completed order form with payment (credit card information, check or money order) to: Primarily A Cappella, PO Box D, San Anselmo, CA 94979

By phone: Call our toll-free number, 1-415-419-5509

Yes we certainly do and have been supplying educational institutions for years. We must be provided with a bona fide purchase order number from a credible organization. We can provide our W9 tax form if needed.

Due to copyright protections we are unable to offer electronic versions of the arrangements.

We do not have any retail stores. We operate out of a warehouse in San Rafael, in Marin County, California and welcome customers to come by and visit.

We accept all major payment cards including VISA, MASTER CARD, AMERICAN EXPRESS and DISCOVER.

We accept checks, money orders or cash (Note: If you chose that option, we can not ship the items until we receive payment). Please make checks to Primarily A Cappella.

We accept Paypal through the shopping cart. If you are ordering by fax, e-mail, mail or phone, you may email your Paypal payment to “paypal@singers.com”.

We do not charge your card automatically when you first place your order as many web sites do. Rather a real human looks at your order first to make sure it can be filled before the payment is processed. When on occasion there is a known delay as an item is on backorder with a publisher then we will not charge your card until we ship the item.

Yes you can check online and see the current status of your order. Look in the confirmation email we sent you when you first placed your order and you will see a link to a web page where there is current information about your order.

There could be several reasons why you have not received your order. The vast majority of our orders go out right away and are delivered without issue.

On occasion there is a delay in shipping an order as we await a new shipment from a supplier which is usually only a few days or so. If an item is on backorder or delayed for a longer period of time then we will of sent you an email.

Sometimes there is a problem with an order such a declined cards, incorrect shipping address, incomplete information etc in which case we will send you an email requesting help in processing the order.

We do have problems sometimes with packages getting delayed in the internal mail systems of large businesses and educational institutions and one should always check with your own mail people.

We do get packages returned to us by the post office due to incomplete or incorrectly addressed packages. We will send you an email when this happens but it can often take several weeks before we get something returned

If you have not received any of these notification emails tit is likely because they are being caught in your spam filter so please do check in that email folder.

We are big fans of the Post Office and think they do a marvelous job but sometimes mistakes happen and packages go missing or get severally damaged. We do take responsibility for getting the package delivered to you regardless.

Our fill rate for orders is well over 90% but on occasion we have difficulty getting an item from one of our many suppliers (we do get a lot of our product directly from the artists...). If you have an order with multiple items and one or more of these items is unavailable or delayed, we will backorder those items and ship what we have in stock. The backordered items will be charged and sent to you as they become available. No extra shipping charges will be incurred.

For domestic U.S. orders the shipping rates are as follows.

For orders that total:-

$00.01 - $25 = $3.50
$25.01 - $50 = $5.25
$50.01 - $75 = $6.00
$75 and above = $7.00

International orders are charged the same rate as the post office charges and varies on weight. We can give an exact quote if you tell us what you would like to order.

If you look in the shipping confirmation email we sent you there should be a link to United States Post Office and the tracking info (for orders over 8oz or priority). You can also track the status of your order by following the link we sent you in the initial order confirmation email.

On the United States Post Office link there are even setttings where you can have emails or text sent you as your package moves thru the postal system.

Yes you can. Most orders (everything over 8oz or by priority) has a tracking number. By visiting the United States Post Office link we provided to you in the shipping confirmation email there is an option to add special delivery instructions for the mail person.

Our standard shipping method is by the United States Postal Service. For an additional $4 charge, you may request priority service, which will ensure that your order will ship the same day it is placed. Priority orders will be shipped with the items we have in stock (out of stock items will be shipped first class mail as they become available, see “backorders” for more information).

In addition, we offer US Express Mail overnight service. Charges are calculated based upon your location and the weight of the order. To arrange, please contact us.

If all of the item(s) are in stock, your order will be processed in 24 hours (weekdays). Our standard shipping method is by the United States Postal Service which is a two to five day service on average depending on how far you are from us. We are based just north of San Francisco, CA and our warehouse is just a few blocks from a large regional post office sorting center so packages move out very quickly.

We do carry a deep inventory on most titles we offer however on occasion there are delays as we await a new delivery from a supplier. Please be patient.

Sometimes there is a problem with an order in which case we will send you an email. As email can get caught in spam filters you can check the status of your order in the link we provided when you first placed you order or by logging into yopur account if you have one with us.

Absolutely. We use US Mail First Class Post, either air mail or Global Priority, depending on which is most economical and/or available. Please note that shipping and handling fees vary depending on the weight and destination of the package. The charges are based upon our actual cost plus a nominal handling fee, which will be calculated as your order is processed. Our customer service representatives can advise you.

If you chose to pay with paypal, please inquire about the shipping fees before remitting payment so that we may determine the correct shipping charges in advance. You may contact us in several ways: e-mail, phone (415 455 8602) or by putting a note in the note field via the online shopping cart.

Depends where we ship and the weight of the order. Contact us telling us what you want to order and we can give you the exact cost. You can also place an order but request we send you the shipping cost first for you to approve before we process the order.

We ship all our orders by 1st class international air and packages have been arriving remarkable fast to many places in the world.

Members of our OBC (Online Buyers Club) typically get special discounts off select titles each month, and are notified or special sales and promotions. It’s free to join with no obligation, you just need to have a love for a cappella music.

Buy enough and we will give you a deal! The discount does depend on both quantity and which items are ordered so contact us for a quote.

As we are a small company, we cannot accept returns unless the item is damaged or defective or we shipped you the wrong item.

We will sometimes accept a return, especially from good customers, but can only offer store credit. Returned items can not be damaged in any way.

Qualified returns will need a Return Authorization Number which will provide upon request.

Please call or email us promptly to notify us that there is a problem with your order. Generally, we will send you a self-addressed envelope prepaid envelope so you may return the wrong item at no charge to you. Once we receive the returned product, we will ship you the correct item.

Yes you do. Contact us and will provide you a return authorization number. Please see our return policy to see if your item is qualified.

We are always looking for new music! To submit a title, please send a copy of your CD along with any promotional or publicity material you may have to -

Primarily A Cappella PO Box D San Anselmo, CA 94979

Don't forget to include your contact info.

We will then review the CD and notify you as to whether or not it is appropriate for our catalog. Remember, we specialize in a cappella vocal harmony, so if you’re a solo singer or a singer/band with instruments, it probably isn’t right for us.

Great! If it's a cappella we are interested. We are always on the lookout for new titles to carry in our catalog. Please sent us your suggestions here.

The best way to stay in touch with what's going on in your area is to subscribe to one of the many regional a cappella newsgroups.

Our "Whats New" page is the best way to keep up to date on the newest a cappella CD’s, sheet music and instructionals. Another way to stay informed is join mailing list.

The best way to communicate with us is by using our online form.

Call us at 415-419-5509. We are sorry but we can not provide phone support at all times and the best time to reach a live person is in the afternoons between 2 - 6pm Pacific Standard Time.

We usually respond to emails within 24 - 48 hours (not weekends and US holidays). We do try to respond to most voice messages but sometimes we are very busy and can not respond in such a timely manner. You are always advised to send an email for a quicker response.